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Insurance Policy

Provides information on our insurance coverage and claim procedures.

AusCareFS – Melbourne, Australia

1. Coverage

We maintain Public Liability Insurance to cover accidental damage to property or injury caused by our staff during the course of Services.
We maintain Workers’ Compensation Insurance as required under Victorian law.

2. Limitations

Insurance does not cover:

Pre-existing damage or wear and tear;
Items not disclosed as fragile or high-value;
Indirect or consequential loss (e.g., loss of business, emotional distress).

3. Client Responsibilities

Clients must secure all valuables, cash, and sensitive items prior to the Service.
We are not liable for loss or damage to unsecured items not disclosed before Service.

4. Claims

Any insurance claim must be reported within 48 hours of the incident.
Claims will be processed in accordance with our insurer’s requirements.

5. Contact us

For privacy enquiries, contact us at:

[email protected]

Need More Help?

+61 (130) 000 2017

AusCare delivers professional, eco-friendly commercial cleaning across Australia—trusted by businesses for quality, care, and reliability.

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[email protected]

Need More Help?

1300 002 017

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