Privacy Policy

Explains how we collect, use, and protect your personal information.

AusCareFS – Melbourne, Australia

1. Introduction

  • This Privacy Policy explains how AusCareFS (“we”, “our”, “us”) collects, uses, stores and protects your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
  • By using our Services, you consent to the collection and handling of your personal information in accordance with this Policy.

2. Collection of Information

We collect personal information such as:

  • Name, address, email, phone number.
  • Payment details;
  • Property access details;
  • Any other information necessary to provide Services.

We may also collect non-personal data such as browser type, device information, and usage statistics for analytics.

3. Use of Information

We use your personal information to:

  • Provide cleaning Services;
  • Manage bookings and payments;
  • Communicate with you about Services and updates;
  • Meet legal and regulatory obligations.

4. Disclosure of Information

We may share your information with:

  • Our employees and contractors;
  • Payment processors;
  • Insurance providers;
  • Legal or government authorities if required by law.

We will not sell or rent your information to third parties.

5. Data Security

We implement reasonable technical and organisational measures to protect your information against loss, misuse, or unauthorised access.

6. Access and Correction

You may request access to your personal information we hold and request corrections where it is inaccurate.

7. Retention

We retain information only as long as necessary for legal or business purposes.

8. Contact us

For privacy enquiries, contact us at:

+61 (130) 000 2017

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